The Indigenous Patient Liaisons Worker (IPLW) program provides a bridge between Indigenous communities, their culture and Northern Health care providers. The role of the IPLW is to help bridge the gap between western and traditional medicine to ensure a health system that honours diversity and provides services in a culturally relevant manner.
The Indigenous Patient Liaison Program staff work in collaboration with key partners such as on-site staff, managers, and the Patient Care Quality Office to develop, implement, and evaluate processes to address the concerns and experiences of Indigenous people within the health care system. You can find members of the team supporting:
- Patient and family feedback pathway navigation
- Addressing real-time concerns brought forward by patients and their families
- Working alongside staff to identify quality improvement opportunities
- Creating alternative conflict resolution processes such as talking circles
Connect with the Indigenous Patient Liaison staff in the following communities for help with
- Expressing health care needs and wants
- Understanding diagnosis and treatments
- Care and discharge planning assistance
- Patient travel assistance
Lakes District Hospital
Ron Charlie, Indigenous Care Coordinator
Chetwynd General Hospital and Health Centre
Logan Richter, Indigenous Care Coordinator
Dawson Creek and District Hospital
Vacant
Angie Prince, Indigenous Patient Liaison
Fort St. John Hospital
Vanessa Elliott, Indigenous Care Coordinator
Vanessa.Elliott@northernhealth.ca
250-261-7418
Cell: 250-263-2924
Fax: 250-261-7636
Sylvia Zettergreen, Indigenous Health Service Assistant
Sylvia.Zettergreen@northernhealth.ca
250-793-4535
Fax: 250-261-7636
Nicole Amstutz, Indigenous Health Service Assistant (on leave)
Nicole.Amstutz@northernhealth.ca
250-793-4535
Fax: 250-261-7636
Wrinch Memorial Hospital
Angie Combs, Indigenous Patient Liaison
University Hospital of Northern BC
Taylor Boucher, Indigenous Patient Liaison
Taylor.Boucher@northernhealth.ca
250-565-2364
Cell: 778-349-1348
Gloria Lattie, Indigenous Care Coordinator
Gloria.Lattie@northernhealth.ca
Shelia Tremblay, Indigenous Health Service Assistant
Prince Rupert Regional Hospital
Judy White, Indigenous Care Coordinator
Judy.White@northernhealth.ca
778-884-0059
Fax: 250-622-6521
Trina Parnell, Indigenous Health Service Assistant
Trina.Parnell@northernhealth.ca
778-884-0599
Renae Marks, Indigenous Health Service Assistant
GR Baker Memorial Hospital
Lyndsey Rhea, Indigenous Care Coordinator
Lyndsey.Rhea@northernhealth.ca
250-985-5812
Cell: 250-983-8411
Kaila Bolstad, Indigenous Health Service Assistant
Kaila.Bolstad@northernhealth.ca
250-255-4593
Valerie Setah, Indigenous Health Service Assistant
Valerie.Setah@northernhealth.ca
250-255-4593
Trinity Krahn, Indigenous Health Service Assistant (on leave)
Bulkley Valley District Hospital
Vacant
Mills Memorial Hospital
Lloyd McDames, Indigenous Care Coordinator
Lloyd.McDames@northernhealth.ca
250-638-4085
Jeanette Mercer, Indigenous Health Service Assistant
Jeanette.Mercer@northernhealth.ca
Melissa Jackson, Indigenous Health Service Assistant
Melissa.Jackson@northernhealth.ca
Aboriginal Patient Liaison - Terrace/Kitimat and area [PDF - Lloyd]
Kitimat General Hospital
Kelly Stalker, Indigenous Community Engagement Advisor
Kelly.Stalker@northernhealth.ca
250-632-8391
Cell: 250-279-3848
Fax: 250-632-8681