Indigenous Patient Liaison program

Assisting Indigenous Peoples and their families to access high quality, culturally safe health care services

The Indigenous Patient Liaisons Worker (IPLW) program provides a bridge between Indigenous communities, their culture and Northern Health care providers. The role of the IPLW is to help bridge the gap between western and traditional medicine to ensure a health system that honours diversity and provides services in a culturally relevant manner.

The Indigenous Patient Liaison Program staff work in collaboration with key partners such as on-site staff, managers, and the Patient Care Quality Office to develop, implement, and evaluate processes to address the concerns and experiences of Indigenous people within the health care system. You can find members of the team supporting:

  • Patient and family feedback pathway navigation
  • Addressing real-time concerns brought forward by patients and their families
  • Working alongside staff to identify quality improvement opportunities
  • Creating alternative conflict resolution processes such as talking circles

Connect with the Indigenous Patient Liaison staff in the following communities for help with

  • Expressing health care needs and wants
  • Understanding diagnosis and treatments
  • Care and discharge planning assistance
  • Patient travel assistance

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