Indigenous Patient Liaison Program

Assisting Indigenous Peoples and their families to access high quality, culturally safe health care services

The Indigenous Patient Liaisons Worker (IPLW) program provides a bridge between Indigenous communities, their culture and Northern Health care providers. The role of the IPLW is to help bridge the gap between western and traditional medicine to ensure a health system that honours diversity and provides services in a culturally relevant manner.

The Indigenous Patient Liaison Program staff work in collaboration with key partners such as on-site staff, managers, and the Patient Care Quality Office to develop, implement, and evaluate processes to address the concerns and experiences of Indigenous people within the health care system. You can find members of the team supporting:

  • Patient and family feedback pathway navigation
  • Addressing real-time concerns brought forward by patients and their families
  • Working alongside staff to identify quality improvement opportunities
  • Creating alternative conflict resolution processes such as talking circles

Connect with the Indigenous Patient Liaison staff in the following communities for help with

  • Expressing health care needs and wants
  • Understanding diagnosis and treatments
  • Care and discharge planning assistance
  • Patient travel assistance
Burns Lake

Lakes District Hospital

Vacant
Phone: 250-692-2474

Chetwynd

Chetwynd General Hospital and Health Centre

Logan Richter, Indigenous Care Coordinator
Email: Logan.Richter@northernhealth.ca
Phone: 250-778-7226

Dawson Creek

Dawson Creek and District Hospital 

Margaret McGillis, Indigenous Patient Liason
Email: Margaret.McGillis@northernhealth.ca
Phone: 250-795-6190

Aboriginal Patient Liaison - Dawson Creek and area (PDF)

Hazelton

Wrinch Memorial Hospital

Angie Combs, Indigenous Patient Liason
Email: Angie.Combs@northernhealth.ca
Phone: 250-842-4407

Aboriginal Patient Liaison - Hazelton and area (PDF)

North Peace

Fort St. John Hospital

Morgan Behn-Tsakoza, Indigenous Care Coordinator
Email: Morgan.BehnTsakoza@northernhealth.ca
Phone: 250-261-7418
Cell: 250-263-2924
Fax: 250-261-7636

Vanessa Elliott, Indigenous Health Service Assistant
Email: Vanessa.Elliott@northernhealth.ca
Cell: 250-793-4535
Fax: 250-261-7636

Desiree Bowes, Indigenous Health Service Assistant
Cell: 250-793-4535
Fax: 250-261-7636

Sylvia Zettergreen, Indigenous Health Service Advisor
Email: Sylvia.Zettergreen@northernhealth.ca

Nicole Amstutz, Indigenous Health Service Advisor
Email: Nicole.Amstutz@northernhealth.ca

Omineca Region

Angie Prince, Indigenous Patient Liason
Email: Angie.Prince@northernhealth.ca
Phone: 250-567-8930

Aboriginal Patient Liaison - Omineca region (PDF)

Prince George

University Hospital of Northern BC

Taylor Boucher, Indigenous Patient Liason
Email: Taylor.Boucher@northernhealth.ca
Phone: 250-565-2364
Cell: 778-349-1348

Gloria Lattie, Indigenous Health Service Assistant
Email: Gloria.Lattie@northernhealth.ca

Shelia Tremblay, Indigenous Health Service Assistant
Email: Shelia.Tremblay@northernhealth.ca

Prince Rupert

Prince Rupert Regional Hospital

Judy White, Indigenous Care Coordinator
Email: Judy.White@northernhealth.ca
Phone: 778-884-0059
Fax: 250-622-6521

Trina Parnell, Indigenous Health Service Assistant
Email: Trina.Parnell@northernhealth.ca
Phone: 778-884-0599

Melanie Hill, Indigenous Health Service Assistant
Email: Melanie.Hill@northernhealth.ca
Phone: 778-884-0599

Michelle Couto, Indigenous Health Service Assistant
Email: Michelle.Couto@northernhealth.ca
Phone: 778-884-0599

Quesnel

GR Baker Memorial Hospital

Lyndsey Rhea, Indigenous Care Coordinator
Email: Lyndsey.Rhea@northernhealth.ca
Phone: 250-985-5812
Cell: 250-983-8411

Trinity Krahn, Indigenous Health Service Assistant
Email: Trinity.Krahn@northernhealth.ca
Phone: 250-255-4593

Kaila Bolstad, Indigenous Health Service Assistant
Email: Kaila.Bolstad@northernhealth.ca
Phone: 250-255-4593

Valerie Setah, Indigenous Health Service Advisor
Email: Valerie.Setah@northernhealth.ca

Aboriginal Patient Liaison - Quesnel and area [PDF]

Smithers

Bulkley Valley District Hospital

Lisa McKinnon, Indigenous Patient Liason
Email: Lisa.Mckinnon@northernhealth.ca
Phone: 250-643-7347

Aboriginal Patient Liaison - Smithers and area [PDF]

Terrace and Kitimat

Mills Memorial Hospital 

Lloyd McDames, Indigenous Care Coordinator
Email: Lloyd.McDames@northernhealth.ca
Phone: 250-638-4085

Jeanette Mercer, Indigenous Health Service Assistant
Email: Jeanette.Mercer@northernhealth.ca

Melissa Jackson, Indigenous Health Service Assistant
Email: Melissa.Jackson@northernhealth.ca

Aboriginal Patient Liaison - Terrace/Kitimat and area [PDF - Lloyd]

Kitimat General Hospital

Kelly Stalker, Indigenous Community Engagement Advisor
Email: Kelly.Stalker@northernhealth.ca
Phone: 250-632-8391
Cell: 250-279-3848
Fax: 250-632-8681

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